Terms

How to place your order

  • When placing an order online, a user profile will be created which will serve as consent to and acceptance of our T&Cs and Privacy Policy.
  • You may select as many products as you would like, and the total thereof will be calculated for you at the check-out/payment stage of the ordering process. If there are products that are in short supply due to market constraints, we reserve the right to limit the quantity you may add to your shopping cart.
  • You are permitted to add or remove any items you do not wish to have included in your cart at any point before payment. Simply select the item you wish to add or remove and move on to the next stage.
  • Prices displayed on our website are subject to change without notice. Prices will include tax, where this is required by specific country legislation.
  • We will notify you as soon as we can if any items ordered are not available.
  • Ordering cut-off times:
    • Orders can be placed at any time of day.
    • When placing your order, select what date you would like the order delivered.
    • The earliest date for a delivery is the following day.
  • In the instance of unexpected heavy volume of orders or once we have reached the maximum orders that can be handled in a day, we will contact you and advise of a delay in the completion of your order. We apologise for any inconvenience this may cause.
  • Once you have selected your payment method, you will be directed to a link to a secure site PayNow for payment of the applicable purchase price for the goods.
  • Deliveries are currently only within the greater Harare area.

Payment methods

Payment is subject at all times to SPAR’s agreements with its bankers and the outsourced financial transactions service provider - PayNow.

You may pay for your online orders using several payment options:

  • Credit and/or debit card
  • VISA, MasterCard and ZimSwitch cards are accepted on the PayNow payment platform.
  • We subscribe to high security and encryption standards allowing all customers to shop with peace of mind. We have taken all reasonable security measures to ensure that payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorized to do so.
  • When placing your order, and providing the required personal details, including your payment card details, you warrant that you are authorised to make payment with the payment card and that there are enough funds available to pay for your order.
  • Mobile wallet platforms
  • Ecocash and Telecash mobile payment options are also available on the PayNow payment platform for your added convenience. The SPAR merchant code will be made available to you at this point should you select this payment method.

Once your payment has been received you will be issued with acknowledgement of order/payment via e-mail, and the collection or delivery process will then commence.

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